Manage your UrgeRupt account
You can read these instructions without logging in. Use immediate-help activities without an account.
Delete your account
- Log in and open Account settings.
- Open “Delete my account.” Read what deletion removes.
- Enter your current password and type DELETE MY ACCOUNT.
- Select “Delete my active account.” If an error appears, contact app support rather than assuming deletion finished.
You can open Account settings and request deletion before acknowledging the privacy notice.
Successful deletion removes the account and linked records from the active application database, including saved activities, check-ins, preferences and trusted-contact details. It does not immediately erase older backups or service-provider logs. Read about deletion and retention.
If you cannot log in
If you forgot your password, request a password-reset code at your account email. Enter the code and choose a new password. This ends previous sessions.
Email support@180counseling-group.com to request account-access assistance or help with a deletion request. If you can, write from the email address used for your UrgeRupt account. Say whether you need access help or deletion help; do not include a password or personal reflections.
Support will need to verify ownership before making account changes. Sending an email does not itself reset a password or delete an account.
Change a password you know
- Log in and open Account settings.
- Open “Change my password.” Enter your current password and a new password of at least 12 characters, then confirm the new password.
- Select “Change password and sign out.” Log in again using the new password. Other existing sessions also end.
App and account support
UrgeRupt is operated by 180 Counseling Group LLC. For app problems, account access or privacy requests, email support@180counseling-group.com.
This email is not an emergency or crisis service. Do not send passwords, personal reflections or other sensitive records by email.